Returns
A starter returns policy. The window, who pays postage, and whether made-to-order sculptures can come back are decisions you still need to make.
Window
Customers may request a return within 14 or 30 days of delivery. Change this number to the window you will actually offer.
Condition
Items should come back unused, in the condition they arrived, with the packaging you want included: what must be included. Say no if that does not match how you want to run the shop.
How to start
Email squiglco@squigl.co.za with the order number, the item, and the reason. We reply from that address with the next step. Do not send a parcel back before you have that reply.
Refunds
Approved refunds go to the original payment method through Shopify. Timing after we receive the return: number of business days. Shipping you already paid is refunded only if you refund outbound shipping, or you do not.
Return postage
Return shipping is paid by the customer or Squigl. If we sent the wrong item or it arrived damaged, Squigl covers the return.
Printed sculptures
Sculptures are made when someone orders. Decide whether they can be returned and write it here: sculptures can be returned / sculptures are final sale. Until you choose, do not treat this sentence as the policy.
South Africa
If you sell to customers in South Africa, check whether the Consumer Protection Act 68 of 2008 applies to those sales, including any cooling-off rules for electronic transactions. This page is not that check.
Questions: squiglco@squigl.co.za. Template drafted 28 October 2026.